Complaints Procedure

If you have a complaint about any of our services, please contact us as soon as possible.

We will acknowledge your complaint within five working days.

We will aim to resolve complaints within two weeks and to provide a final response to all complaints within four weeks.

If your agreement is regulated under the Consumer Credit Act and, if after making a complaint, you are still unhappy and feel the matter has not been resolved to your satisfaction, please contact:

The Financial Ombudsman Service

http://www.financial-ombudsman.org.uk